Our hospital is integrated with Ezyvet. In Ezyvet there are 4 options for labeling a patients demeanor/attitude while in the hospital: attitude unknown, Friendly, Unfriendly, CAUTION. In SF there is CAUTION: On or CAUTION: Off. When a patient is sent from Ezyvet to SF the following occurs with the integration:
attitude unknown = CAUTION:Off
Friendly = CAUTION: Off
Unfriendly = CAUTION: Off **This one is an issue!
CAUTION = CAUTION: On
Once a patient attitude is established, we update Ezyvet. Triage patients and hospitalized patients are sent to SF, Unfriendly patients are coming over as CAUTION: Off, this is a liability for the team especially the ER and ICU team that need to assess/treat the patient quickly. This unclear exchange has resulted in staff injury.
Ezyvet is unable to make a change in their system. Can SF???
If not, we suggest SF update the system so that Unfriendly in Ezyvet = CAUTION: ON in SFS.
Alissa Shively, CVT - WRAH by Ethos Veterinary Health