IDEXX SmartFlow Ideas Portal

Your ideas and feedback are very valuable to us. Please go ahead and describe your brilliant idea so that other customers can vote and support your idea. You have 10 votes at your disposal. Once ideas you added (or just voted for) are announced as released - you will get your votes back.

Remove the option to change the email on the discharge screen of the iPads.

Changing the email in the discharge screen of the iPads changes the default email settings for the entire Smart Flow database. This cannot be locked down by user either. We struggled for several days to get everyone on board with not changing this email. Our company experiences substancial growth with a steady influx of trainees. This problem will continue to happen until this feature is locked down.

Could you imagine what would happen if this email was changed to a referring veterinarian, and then they were all of a sudden receiving all of our Smart Flow records? This is a major security breach in terms of accessibilty to client informaiton.

Verbal instruction is simply not a viable solution. Someone will inevitably not follow instructions, intentionally or otherwise. This is a major flaw in the design of the product which could cost our company significantly in terms of efficiency.

  • Guest
  • Feb 10 2021
  • Open For Voting
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