Steps to reproduce:
Enter into your account on Smartflow.
Try to find information which summarizes data regarding patients:
reports of all the pdf-files (SF-billings reports) in an Excel output displaying the line item detail from the Smartflow’s end;
Try to find information grouped by EMR's (e.g. ezyVet) invoice numbers for all records in Smartflow (e.g. since Jan 1, 2018).
I.e. try to create EMR's invoice/clinical SF-record detail report to compare the list of items between the two (EMR's invoice and SF-clinical record).
Try to export Smartflow billing results to a table where aggregration at EMR's invoice level for billing can be easily QC’d (since the Smartflow billing is generated a pdf only).
Try to export parameters with the headings of "Display Name, Section, EMR Name, Billing/Events On/Off" in CSV Spreadsheet format.
Try to generate the consolidated patient statements in CSV Spreadsheet format (e.g. since Jan 1, 2018).
Actual result: The user cannot get this information.
Expected result: The user can get mentioned info.
Workaround: Contact Support Team (to investigate some issues).
Customer impact: Affects (probably) all the clinics (at least 10 clinics send complaints regarding this issue).