IDEXX SmartFlow Ideas Portal

Your ideas and feedback are very valuable to us. Please go ahead and describe your brilliant idea so that other customers can vote and support your idea. You have 10 votes at your disposal. Once ideas you added (or just voted for) are announced as released - you will get your votes back.

207 Vote

Transfer the patient photo from our PIMS to Smart Flow on admission

We would like the ability for our PIMS to be able to transfer the patient photo if it already exists over to Smart Flow as the patient is created. This would save us from having to take a new photo each time the patient is admitted.

  • Guest
  • Nov 23 2017
  • In Development
  • Attach files
  • Kelly McIntyre commented
    19 Aug, 2020 02:41pm

    Would it be possible to also have the patient photo from Smartflow transfer to PIMS if there was not a photo on the account. This would help keep updated photos from either software.

  • Admin
    IDEXX SmartFlow commented
    29 Jul, 2020 04:38pm

    Hi Kimberley,

    This item is planned for development in Q3 and once development has begun you will see that status reflected here. Please keep in mind though that once the work is completed on the SmartFlow end it will require each integrated Practice Management Software to make an update on their end to start sending the photos over to SmartFlow, we will work with all of our PIMS partners though as soon as things are ready on the SmartFlow end.

    Kind regards,

    Ben Nitschke
    Product Manager

  • Guest commented
    29 Jul, 2020 04:31pm

    This would be amazing to have - when is this going to take effect?

  • Guest commented
    22 Jan, 2020 08:56pm


  • Deanne Haggarty commented
    19 Nov, 2019 06:54am

    We would love to see  this implemented.

  • Deanne Haggarty commented
    19 Nov, 2019 06:54am

    We would love this to be implemented too :)

  • Guest commented
    30 Jan, 2019 06:04pm

    I want this for E-Vet Practice too!!!! 

  • Guest commented
    18 Dec, 2018 04:37pm

    This would be very helpful!!!

  • Jacqui Ferguson commented
    26 Jun, 2018 12:42am

    We have the same query for RxWorks - when we have a patient coming in every week or 2 for treatment, we dont want to have to take a new photo every time, just seems inefficient.

  • Guest commented
    21 Dec, 2017 07:29pm

    We quite often get calls as users expect this to flow through from the ezyVet, they then have to do an extra step in their workflow to capture the image for it to display nicely on Smartflow.

  • Kathryn Gates commented
    21 Dec, 2017 07:03pm

    I agree, this would be great! 

  • Casey Fiorenza commented
    8 Dec, 2017 12:49pm

    I want to vote for this a million times over! We have beautiful patient pictures in ezyvet for a good chunk of our clients because we regularly run FB photo competitions to keep their photos current. Would love these photos to come across from ezyvet to SmartFlow so the nurses don't have to take a new photo every time <3 

  • +108