IDEXX SmartFlow Ideas Portal

Your ideas and feedback are very valuable to us. Please go ahead and describe your brilliant idea so that other customers can vote and support your idea. You have 10 votes at your disposal. Once ideas you added (or just voted for) are announced as released - you will get your votes back.

321 Vote

moving patients on the board

We are an emergency hospital that see's pets on a walk in/case by case bases (based on urgency). Our hospital experiences long wait times and clients ask constantly, where they are in line. It would be beneficial if we were able to move patients on our board to reflect who will be seen next, rather than the order they checked in.

MC

  • Guest
  • Aug 22 2022
  • Open For Voting
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  • Joe Robuccio commented
    December 17, 2025 16:21

    This would be awesome!! Our internet goes down a lot more than what I would like to admit. Once it comes back up and we are able to access Smartflow, all patients are then added in willy nilly order....would keep my team much more organized if once entered they could move these patients around.

  • Abigail Garcia commented
    August 20, 2025 07:58

    I see this is still open for voting? Any comments or ETA from SmartFlow team?

    Additionally, I ask the creator of this idea if the workflow is not a suitable option to help reflect wait times and treatment times to clients? My hospital is planning to implement whiteboards in the reception area to tackle this exact dilemma. Maybe others can follow suit of useful or applicable.

  • Guest commented
    June 15, 2025 04:27

    A drop and drag option as well as automatic filter listing by most recent triage, admit, etc would be very useful.

  • Guest commented
    December 15, 2024 17:24

    Agreed!!

  • LouAnn Jones commented
    July 09, 2024 17:08

    We have looked into a queue management software separately but it won't integrate with our PIMS and it would be a HUGE expense as well. This would be a big plus for us as a 24/7 emergency/GP hospital. #1 client complaint is wait time and this could really help with client perception and help them to understand the triage system.


  • Guest commented
    January 18, 2024 17:00

    100% agree! We are a surgery center and order changes rapidly and multiple times a day. It would be a great feature if you were able to hold and move patients on a whiteboard, as you would move medications or tasks on a treatment sheet/anesthesia sheet!

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