IDEXX SmartFlow Ideas Portal

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180 Vote

moving patients on the board

We are an emergency hospital that see's pets on a walk in/case by case bases (based on urgency). Our hospital experiences long wait times and clients ask constantly, where they are in line. It would be beneficial if we were able to move patients on our board to reflect who will be seen next, rather than the order they checked in.

MC

  • Guest
  • Aug 22 2022
  • Open For Voting
Whiteboard
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  • Guest commented
    15 Dec, 2024 05:24pm

    Agreed!!

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  • LouAnn Jones commented
    9 Jul, 2024 05:08pm

    We have looked into a queue management software separately but it won't integrate with our PIMS and it would be a HUGE expense as well. This would be a big plus for us as a 24/7 emergency/GP hospital. #1 client complaint is wait time and this could really help with client perception and help them to understand the triage system.


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  • Guest commented
    18 Jan, 2024 05:00pm

    100% agree! We are a surgery center and order changes rapidly and multiple times a day. It would be a great feature if you were able to hold and move patients on a whiteboard, as you would move medications or tasks on a treatment sheet/anesthesia sheet!

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